Delivery Information

DELIVERY CHARGES

Free delivery on orders over £100

Orders under £100 are charged at £4.99

This covers most of England, Wales and Scotland. Some areas, including parts of mainland Scotland such as Perth, Paisley, Angus and the Highlands, have an additional delivery charge and are not included in free delivery or the £4.99 rate. Please check the postcode list below before ordering.

Postcodes with an additional delivery charge

We deliver to all the postcodes below, but free delivery and the £4.99 rate do not apply, whatever your order value. Please call 0808 281 8500 for a delivery quote before placing your order.

Scotland (mainland and islands)

DD8–DD11: Angus, including Forfar, Brechin, Montrose and Arbroath
PH: Perth, Perthshire and the Central Highlands
IV: Inverness, the Highlands and Skye
KW: Caithness, Sutherland and Orkney
PA (all PA postcodes): Paisley, Renfrewshire, Inverclyde (including Greenock), Argyll and the Inner Hebrides (including Bute, Islay, Mull and Tiree)
KA27–KA28: Isle of Arran and Isle of Cumbrae
HS: Outer Hebrides
ZE: Shetland

Islands

PO30–PO41: Isle of Wight
TR21–TR25: Isles of Scilly

If you place an order to one of these postcodes without a quote, we'll contact you within 48 hours to confirm the delivery charge before anything is dispatched. You can then choose to pay the charge or cancel your order for a full refund.

Where we can't deliver

Northern Ireland, the Republic of Ireland, the Isle of Man and the Channel Islands, including Jersey, Guernsey, Alderney and Sark.

Not sure whether your postcode is included? Call us on 0808 281 8500 before ordering and we'll confirm.

DELIVERY TIMEFRAMES

In-stock items

Delivered within 10-15 working days

Monday to Friday, excluding bank holidays

We’ll do everything we can to get your order to you promptly, but during peak periods delivery may sometimes exceed our usual 10-15 working days.

Pre-order items

Lead times vary by collection and product.

Your sales contact will confirm your estimated delivery window at the time of purchase.

STANDARD FREE DELIVERY – LARGE & PALLET DELIVERIES (KERBSIDE ONLY)

Some large pieces and sets are delivered on a pallet.

This is a kerbside service, which means:

Delivery to the nearest accessible point at your property
No carrying items inside
No assembly included
No removal of pallets or packaging

You’ll be contacted in advance to arrange a suitable weekday delivery date.

DELIVERY COMPLETION

Delivery is considered complete once your order reaches the address listed on your order confirmation.

Please double-check your delivery details before checkout and ensure someone is available to receive the goods on the agreed date.

NEED ASSISTANCE?

Email: customerservices@alexander-rose.co.uk
Call: 0808 281 8500 (Mon–Fri, during office hours)

Please see our Terms & Conditions for more details.

RETURNS

We want you to be completely satisfied with the Products you have ordered from us. If you have any problems with the products you have ordered, please contact us using the details on the Contact page of our website, by telephoning our Customer Service Team on 0808 281 8500, or emailing us at customerservices@alexander-rose.co.uk.