Delivery Information

Delivery Charges

FREE delivery on all orders over £50 to mainland UK.

Orders under £50 are charged at £4.99.

Delivery charges are calculated automatically at checkout.

Delivery to Non-Standard Locations

Additional charges apply for deliveries to non-mainland addresses, including the Scottish Islands, Channel Islands, Isle of Man, Isle of Wight, and the Republic of Ireland.

To arrange delivery to any of these locations, please contact our team at 01444 258928 for a tailored quote.

Delivery Timeframes

In-stock items: Delivered within 7 to 10 working days (Monday–Friday, excluding public holidays).

Pre-ordered items: Lead times will vary. Your Sales Representative will confirm your estimated delivery window at the time of purchase.

Large & Pallet Deliveries (Kerbside Only)

Some large or heavy items are delivered via pallet. These deliveries are kerbside only, meaning:

The courier will drop the item at the nearest accessible point at your property boundary (e.g., driveway or front entrance).

This is a drop-off service only – it does not include:

Moving the item indoors
Assembly
Packaging removal

The courier will contact you in advance to arrange a suitable delivery date.

If you require a white glove delivery service, please contact us for a bespoke quote.

General Delivery Information

Your order will be delivered by Alexander Rose or one of our trusted delivery partners.

We aim to meet the delivery estimate provided in your Order Confirmation or by your Sales Representative, unless delayed by factors beyond our control.

If you’ve chosen collection, we’ll notify you of your collection window and confirm when your order is ready.

If a significant delay occurs, we’ll get in touch as soon as possible.

Delivery Completion

Delivery is considered complete once your items arrive at the address provided in your Order Confirmation.

Please make sure your delivery information is accurate – we cannot be held responsible for delays or failed deliveries caused by incorrect details.

Someone must be available to accept delivery on the agreed date.

Need Help?

Email: customerservices@alexander-rose.co.uk
Call: 01444 258928 (Mon–Fri, during office hours)

Please see our Terms & Conditions for more details.

Returns

We want you to be completely satisfied with the Products you have ordered from us. If you have any problems with the Products you have ordered, please contact us using the details on the Contact page of our Website, by telephoning our Customer Service Team on 01444 258 928, emailing us at customerservices@alexander-rose.co.uk.