Terms & conditions

ALEXANDER ROSE LIMITED
TERMS AND CONDITIONS OF SALE (WEBSITE SALES ONLY)

1. INTRODUCTION

1.1. These terms and conditions (these "Terms") (together with our Privacy Policy and Cookies Policy) tell you information about us and set out the legal terms and conditions on which we sell products (“Products”) listed on our website https://www.alexander-rose.co.uk/ (“Website”) to you.

1.2. These Terms will apply to any contract for the sale of Products by us to you ("Contract"). Please read these Terms carefully and make sure that you understand them before ordering Products from our Website.

1.3. In some areas you will have different rights under these Terms depending on whether you are a business or a consumer. You are a consumer if: (a) you are an individual; and (b) you are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession). If you are not a consumer you will be considered a business customer.

1.4. Provisions specific to consumers only begin “[CONSUMER ONLY]” and those specific to business customers only begin “[BUSINESS ONLY]”. If a provision does not begin “[CONSUMER ONLY]” or “[BUSINESS ONLY]” then it applies to both consumers and business customers. If you have problems distinguishing which provisions apply, please let us know and we will provide these Terms in an alternative format.

1.5. [BUSINESS ONLY] If you are a business customer these Terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these Terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.

1.6. Please note that before placing an order you will be asked to agree to these Terms. If you do not accept these Terms in full, you will not be able to order Products from our Website.

2. UNDERSTANDING THESE TERMS & CONDITIONS

2.1. When certain words and phrases are used in these Terms, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the paragraph of these Terms where it was defined. You can find these meanings by looking at the sentence where the defined term is in bold text, and is included in brackets and speech marks.

2.2. When we refer to "we", "us" or "our" we mean Alexander Rose Ltd. When we refer to "you" or "your" we mean you, the person buying Products from our Website.

2.3. We have used headings to help you understand these Terms and to easily locate information. These Terms, and any Contract between you and us, are only available in the English language. We will not file copies of the Contract between you and us so we recommend that you print or save a copy of these Terms for your records (but please note that we may amend these Terms from time to time, as explained in paragraph 20.1).

The words “writing” or “written” in these Terms includes emails.

3. ABOUT US

3.1. We are Alexander Rose Ltd, a company registered in England and Wales with company registration number 02892358 and we operate the Website. Our registered office and principal place of business is at Alexander House, 59 Victoria Road, Burgess Hill, West Sussex, RH15 9LE and our VAT number is GB644 4116 55.

3.2. If you would like to contact us, please use the details on the Contact page of our Website and we will be happy to assist you.

3.3. If we have to contact you we will call you or write to you at the email address or postal address you provide in your order.

4. OUR PRODUCTS

4.1. We are committed to supplying high quality products. For more information on our Products please visit the Products pages on our Website.

4.2. We have made every effort to display the Products on the Website as accurately as electronic media will allow, however the images of the Products on our Website are for illustrative purposes only. We cannot guarantee an exact match of the on-screen appearance to the actual Products, which may vary slightly from those images depending on your screen settings and resolution.

4.3. Each Product is sold subject to its description. We will take all reasonable care to ensure that all details and descriptions of Products are correct at the time when the relevant information was entered on to the Website system. Although we aim to keep the Website as up to date as possible, the information, including Product descriptions, appearing on the Website at a particular time may not always reflect the position at the exact moment you place an order. The dimensions given are written for your guidance. Before ordering, please ensure that there is adequate room to move Products through any doorways, windows and restricted passageways.

4.4. All Products shown on our Website are subject to availability. If a Product you have ordered is temporarily unavailable or discontinued, we will inform you by email as soon as possible and offer you a substitute item. You can then decide whether you would like the substitute item or whether you would prefer to cancel your order (in which case we will provide you with a full refund).

4.5. Our Website is solely for the promotion of our Products in the United Kingdom of Great Britain and Northern Ireland (“UK”). Unfortunately, we do not accept orders from or deliver to addresses outside the UK through the Website.

4.6. If we are making the Product to measurements or specifications you have given us you are responsible for ensuring that these measurements or specifications are correct.

5. ORDERING PRODUCTS FROM US

5.1 Our order process on our Website allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.2. By clicking the “Place order” button you are committing to buy and pay for the Products in your order. This is an offer from you to enter into a Contract with us to buy the Products in your order. The Contract is subject to these Terms and you will be asked to confirm that you accept these Terms when placing your order.

5.3. After you place an order, you will receive an email from us acknowledging that we have received your order and confirming the Products ordered, delivery option chosen, delivery address and any special instructions (“Order Confirmation”). Our acceptance of your order will take place when we email you the Order Confirmation to accept it, at which point a Contract will come into existence between you and us. Only the Products listed in the Order Confirmation are included in the Contract between you and us. If there are any errors in the Order Confirmation, please contact us as soon as possible using the details on the dedicated Contact Us page of our Website.

5.4. If we are unable to accept your order, we will inform you of this. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified. If you have already made payment for the Product, we will refund you within 10 days of us informing you we cannot accept your order.

5.5. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

6. CHANGES TO AN ORDER

6.1. We reserve the right to amend the specification of the Products if required by any applicable statutory or regulatory requirements. This might happen, for example, if we are no longer allowed to use a particular chemical to treat wood contained in a particular Product’s design.

6.2. If you wish to make a change to your order you must contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Products, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm if you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract.

7. YOUR ACCOUNT

7.1. You may only purchase Products from our Website if you are at least 18 years old.

7.2. If you wish to buy Products from our Website, you may register and create an account with us or simply complete your purchase without creating an account. If you choose to register and create an account you can fully enjoy our Website and enable us (acting in accordance with our Privacy Policy and Cookies Policy) to customise your experience, making shopping easier for you.

7.3. By creating an account, you can choose to store your debit and credit card information – this information is securely held by our payment gateway supplier - for easier and faster checkout, to store and edit your delivery addresses and billing information and review your previous purchases and order history.

7.4. When you register or buy Products through our Website, you will be required to provide certain information including your name, phone number, email address and an address for delivery of the Products. You will also be required to provide valid details of a credit or debit card which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You confirm that all information you provide to us at any time is true, accurate and complete. If the amount due from you for your order cannot be debited or charged to the credit or debit card you have provided, for whatever reason, your order will be cancelled (as described in paragraph 10.3).

8. PRODUCT PRICES AND DELIVERY CHARGES

8.1. The prices of the Products will be as quoted on our Website from time to time. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, it is always possible that, despite our efforts, some of the Products on our Website may be incorrectly priced. If we discover a mistake or error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We do not have to provide the Products to you at a lower price where we have made an obvious pricing error. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat your order as cancelled.

8.2. The prices of the Products may change from time to time, but changes will not affect any order which we have confirmed by sending an Order Confirmation. The prices of the Products are in pounds sterling and include VAT (where applicable) at the applicable current rate chargeable in the UK.

8.3. If the rate of VAT changes between your order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.

8.4. The prices of the Products do not include delivery charges. We will advise you of the delivery costs (if any) during the order process. Please see paragraph 11 for more information.

9. PROMOTIONAL CODES

9.1. We may offer certain promotions in relation to particular Products for eligible customers from time to time. If you have a promotional code, please ensure that you enter it where prompted on the payment page during the order process. If your promotional code qualifies, your deduction will be displayed in the payment summary.

9.2. You may only use one promotional code for each order. You cannot apply promotional codes to orders that you have already placed or against Products that we have already delivered to you. We reserve the right to cancel orders if an unauthorised promotional code is used. Additional terms and conditions may apply to certain promotions, please check the Website for further details.

10. HOW TO PAY

10.1. You can pay for Products using a debit card or credit card. We accept the following cards: Visa, MasterCard, and American Express.

10.2. By ordering Products from us through our Website, you authorise us to perform credit and anti-fraud checks on you and the payment method that you have provided. These checks may be required, amongst other things, to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorisation and/or to authorise individual purchases. You authorise us to disclose information provided by you, including personal information, to third parties such as banks and the providers of credit reports for the purposes of these checks, and accept that such parties may keep a record of that information. You also agree that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to put in place additional payment security systems from time to time.

10.3. If the amount due from you for your order cannot be debited or charged, for whatever reason, your order may be cancelled (we will notify you of this using the contact details you provided during the order process).

10.4. Your debit card or credit card will not be charged until we issue an Order Confirmation (at which point we take payment for the Products and all applicable delivery charges in full)

10.5 [BUSINESS ONLY] If you are a business customer you must pay all amounts due to us under these Terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

11. DELIVERY

11.1. We will advise you of delivery costs during the order process.

11.2. Your order will be delivered to you by us or our delivery partner. Unless there is an event outside of our control, we will take reasonable steps to meet the delivery date set out on your Order Confirmation or as otherwise agreed with you.

11.3. If you have asked to collect the Products from us, we will advise as to an estimated collection date during the order process. We will send you an email to confirm when you can collect the Products. If we are unable to meet the estimated delivery date or time because of an event outside of our control we (or our delivery partner) will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Products you have paid for but not received.

11.4. Delivery will be completed when the Products are delivered to the address stated in the Order Confirmation (so please make sure that the delivery details you provide are accurate as we cannot be responsible for any delayed or failed deliveries as a result of your error).

11.5. You are responsible for making suitable arrangements to receive your delivery. Please make sure you or someone instructed by you is able to take delivery of the Products. If you are not able to take delivery of the Products, use the “Order notes” field in the order process to instruct us where to tell our delivery partner to leave your Products.

11.6. Please note that, if no special instructions are given in the “Order notes” and no one is able to take delivery of the Products, we will leave you a note informing you of how to rearrange delivery or collect the Products from a local delivery depot.

11.7. If you do not collect the Products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract.

11.8. If we miss the delivery deadline for any Products then you may treat the Contract as at an end straight away if any of the following apply: (a) we have refused to deliver the Products; (b) you informed us before we accepted your order that delivery within the delivery deadline was essential.

11.9. If we miss the delivery deadline for any Products, if you do not wish to treat the Contract as at an end straight away, or do not have the right to do so under paragraph 11.8, you can give us a new deadline for delivery, which must be reasonable, and you can treat the Contract as at an end if we do not meet the new deadline.

11.10. If you choose to treat the Contract as at an end for late delivery under paragraph 11.8 or paragraph 11.9, you can cancel your order for any of the Products or reject Products that have been delivered. If you wish, you can reject or cancel the Order for some of those Products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled Products and their delivery. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, at our cost.

11.11. Unfortunately, for any orders made on our Website, we are unable to deliver outside of the UK.

12. RISK AND OWNERSHIP

12.1. A Product will be your responsibility from the time we deliver the Product to the address you gave us or you (or a carrier organised by you) collect it from us.

12.2. [CONSUMER ONLY] The ownership of Products supplied by us will only be transferred to you once all sums due to us have been paid in full and, until paid, we retain the right to repossess the Products.

12.3. [BUSINESS ONLY] Paragraphs 12.4 to 12.7 inclusive shall apply if we agree any deferred payment terms with you.

12.4. [BUSINESS ONLY] The ownership of the Products shall not pass to you until the earlier of:
12.4.1. we receive payment in full (in cash or cleared funds) for the Products in which case ownership of the Products shall pass at the time of payment; and
12.4.2. you resell the Products, in which case ownership of the Products shall pass to you at the time specified in paragraph 12.6.2.

12.5. [BUSINESS ONLY] Until ownership of the Products has passed to you, you shall:
12.5.1 store the Products separately from all other goods held by you so that they remain readily identifiable as our property;
12.5.2. not remove, deface or obscure any identifying mark or packaging on or relating to the Products;
12.5.3. maintain the Products in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;
12.5.4. notify us immediately if you become subject to any of the events listed in in paragraphs 14.4.2 to 14.4.4 inclusive; and
12.5.5. give us such information as we may reasonably require from time to time relating to: (i) the Products; and (ii) your ongoing financial position.

12.6. [BUSINESS ONLY] Subject to paragraph 12.7, you may resell or use the Products in the ordinary course of your business (but not otherwise) before we receive payment for the Products. However, if you resell the Products before that time:
12.6.1. you do so as principal and not as our agent; and
12.6.2. ownership of the Products shall pass from us to you immediately before the time at which resale by you occurs.

12.7. [BUSINESS ONLY] At any time before ownership of the Products passes to you, we may:
12.7.1. by notice in writing, terminate your right under paragraph 12.6 to resell the Products or use them in the ordinary course of your business; and
12.7.2 require you to deliver up all Products in your possession that have not been resold, or irrevocably incorporated into another product and if you fail to do so promptly, enter any of your premises or of any third party where the Products are stored in order to recover them.

13. YOUR LEGAL RIGHT TO CHANGE YOUR MIND [CONSUMER ONLY]

13.1. For most Products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

13.2. You cannot change your mind and receive a refund for Products which have been made to your specifications or are clearly personalised, or Products which become mixed inseparably with other items after their delivery.

13.3. If you change your mind about a Product you must let us know no later than 14 days after the date of delivery. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.

13.4. To let us know you want to change your mind, contact our Customer Service Team by calling 01444 258 928 or emailing customerservices@alexander-rose.co.uk.

13.5. If you are exercising your right to change your mind you must allow us to collect the Product(s) within 14 days of telling us you have changed your mind. We will then arrange for collection of the Product(s).

13.6. We will pay the costs of collection if the Products are faulty or misdescribed. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of collection.

13.7. If you are responsible for the costs of return and we are collecting the Product from you, we will charge you the direct cost to us of collection.

13.8. When you return Products to us as permitted by these Terms we will refund you the price you paid for the Products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

13.9. We will reduce your refund if the returned Product's condition is not "as new", the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the Product, no refund may be due. Our Customer Service Team can be contacted at: https://www.alexander-rose.co.uk/contact/ and they can advise you on whether we're likely to reduce your refund.

13.10. The maximum refund for delivery costs will be the cost of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

13.11. If you tell us you've changed your mind about a Product that hasn't been delivered or one that we're collecting from you, we will refund you as soon as possible and within 14 days. If you're sending your product back to us, we will refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We will refund you by the method you used for payment. We don't charge a fee for the refund.

14. OUR RIGHTS TO END THE CONTRACT

14.1 We may end the Contract for a Product at any time by writing to you if you do not:

make any payment to us when it is due;
within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
within a reasonable time, allow us to deliver the Products to you or collect them from us.

14.2. If we end the Contract in any of the situations set out in paragraph 14.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.

14.3. We may write to you to let you know that we are going to stop providing the Product. We will let you know at least two weeks in advance of our stopping the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.

14.4 [BUSINESS ONLY] Without limiting our other rights or remedies, we may end the Contract with immediate effect by giving written notice to you if:
14.4.1 you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 14 days of you being notified in writing to do so;
14.4.2 you take any any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), obtaining a moratorium, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
14.4.3 you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
14.4.4 your financial position deteriorates so far as to reasonably justify the opinion that your ability to give effect to the terms of the Contract is in jeopardy.

14.5 [BUSINESS ONLY] Without limiting our other rights or remedies, we may suspend provision of the Products under the Contract or any other contract between you and us if you become subject to any of the events listed in paragraphs 14.4.2 to 14.4.4 inclusive, or we reasonably believe that you are about to become subject to any of them, or if you fail to pay any amount due under the Contract on the due date for payment.

14.6. [BUSINESS ONLY] Without limiting our other rights or remedies, we may end the Contract with immediate effect by giving written notice to you if you fail to pay any amount due under the Contract on the due date for payment.

14.7. [BUSINESS ONLY] On the Contract ending for any reason you shall immediately pay to us all of our outstanding unpaid invoices and interest.

14.8. [BUSINESS ONLY] Ending of the Contract, however arising, shall not affect any of our or your rights and remedies that have accrued as at the Contract’s end, including the right to claim damages in respect of any breach of the Contract which existed at or before the date it ended.

14.9. [BUSINESS ONLY] Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination of the Contract shall remain in full force and effect.

15. IF THERE IS A PROBLEM WITH A PRODUCT

We want you to be completely satisfied with the Products you have ordered from us. If you have any problems with the Products you have ordered, please contact us using the details on the Contact page of our Website, by telephoning our Customer Service Team on 01444 258 928, emailing us at customerservices@alexander-rose.co.uk or writing to us at Alexander Rose Ltd, Alexander House, 59 Victoria Road, Burgess Hill, West Sussex, RH15 9LE.

16. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS

16.1. We offer a warranty on all Products purchased through our website, as detailed on https://www.alexander-rose.co.uk/about-alexander-rose/warranty/. Our warranty does not affect your legal rights if there is something wrong with your Product.

16.2. [CONSUMER ONLY] If you are a consumer we are under a legal duty to supply Products that are in conformity with the Contract. For more information about your legal rights, please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

16.3. [CONSUMER ONLY] If you wish to exercise your legal rights to reject Products because they do not comply with your legal rights you must allow us to collect them from you. We will pay the costs of collection for returns under this section. Please call our customer services team on 01444 258 928 or email us at customerservices@alexander-rose.co.uk to arrange collection.

17. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER [CONSUMER ONLY]

17.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.

17.2. We supply Products (including any free samples provided with your order) for domestic and private use. On this basis, you agree not to use the Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

17.3. Without affecting our liability under paragraph 17.1, we recommend that you check the Products for defects or discrepancies as soon as possible. If you find a defect or discrepancy in the Products, or suffer loss or damage that is a foreseeable result of us breaking the Contract or us failing to use reasonable care and skill, please let us know as soon as you become aware of the relevant issue. You should then take reasonable steps to minimise the damage or loss you may suffer.

17.4. We do not in any way exclude or limit our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
if you are a consumer, breach of your legal rights in relation to the Products as referred to in paragraph 16.2; and
any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

18. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS [BUSINESS ONLY]

18.1. Nothing in these Terms shall limit or exclude our liability for:

death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
fraud or fraudulent misrepresentation;
breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
defective products under the Consumer Protection Act 1987; or
any matter in respect of which it would be unlawful for us to exclude or restrict liability.

18.2. Except to the extent expressly stated in our warranty (found at https://www.alexander-rose.co.uk/about-alexander-rose/warranty/), all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

18.3. Subject to paragraph 18.1:

we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any Contract between us; and
our total liability to you for all other losses arising under or in connection with any Contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100% of the total sums paid by you for Products under such Contract (including any delivery charges).

18.4. We will not be responsible to you or, if you are undertaking work for another person, to any other person, for the use or installation of any Products by you. Accordingly, you agree to hold us harmless from and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of Products that we supply.

19. YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy on the Website as it includes important information and terms which apply to you.

20. CHANGES TO THESE TERMS

20.1. We may make changes to these Terms from time to time if, for example, we have made changes to how we accept payment from you, or if there is a change in the law that means we need to change these Terms, but if we do so in a way which is materially detrimental to you then we will notify you and you may then contact us to end the Contract before the changes take effect and receive a refund for any Products paid for but not received.

20.2. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us. The current version of these Terms will be available on our Website. Please check the Terms on our Website each time that you order Products from us to ensure that you understand the Terms that apply at the time.

21. OTHER IMPORTANT INFORMATION

21.1. We may transfer our rights and obligations under the Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

21.2. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

21.3. Each provision of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections will remain in full force and effect.

21.4. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of you breaking the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

21.5. We intend to rely upon these Terms in relation to the Contract between you and us. If you require any changes, please make sure you ask for these to be put in writing. This can help avoid any problems about what you expect from us and what we expect from you.

21.6. [CONSUMER ONLY] Which laws apply to the Contract and where you may bring legal proceedings if you are a consumer. These Terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.

21.7. [BUSINESS ONLY] Which laws apply to the Contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a Contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

Alexander Rose Ltd
June 2024

ALEXANDER ROSE LIMITED TERMS AND CONDITIONS OF SALE (WEBSITE SALES ONLY)